BNC Quality Auto Body - 1007 Lunt Avenue, Schaumburg

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Reviews about BNC Quality Auto Body

• Armando Chairez
  ★ ☆ ☆ ☆ ☆
  I selected this shop because I decided to give it a shot instead of going to a shop my isnurance company recommended me to. It took the shop two weeks to complete a driver side window repair. The follow up and status report was not very prompt.
  
  When I picked my vehicle up my interior door trim was cracked and damaged. I immediately pointed it out to the owner Cris. His reaction right away was that he knows cars and I do not and that that damage was already there. I informed him it was not and that he needed to make this right. He was very hostile at first blaming me for damage his shop caused. I then discovered the brackets off of my door panel damaged. He then again blamed me for it stating my car was used and that was already there. Owner them again informed me that I didn't know the process of repairing a vehicle. Little did he know I am a damage adjuster for an insurance company. The owner informed me he would call State Farm to follow up on this issue and the following Tuesday I brought my car back to this shop and the owner told me he called State farm and they had no photos of the interior of my car to prove the condition I delivered the vehicle in. I then took it upon myself to call my company and they informed me the owner never called to get the previous photos and prove to the shop my trim was not broken before. The owner nver responded to my email of photos all he did was call my insurance and file a supplement for damage his shop has caused. This damage and the repair ended up getting charged on my own insurance policy. The owner damaged my vehicle and then filed the damage with my own insurance policy. 100% dishonest individual in my experience that lied to me as a customer and then blamed me for damage before looking into it.
  
  The guy did not even apologize. I will never recommend this shop to anyone and will he telling my Infiniti Dealership network about my experience.
  
  The only good thing about this shop is the receptionist as she is very nice.
  
  Stay clear of this shop.
• Rosemarie Humphreys
  ★ ★ ★ ★ ★
  This the second time that Chris and his staff have fixed my car. I was pleased the first time and this time as well. They are so professional with updates during the process making a difficult time more bearable

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