GNC - 2447 Schaumburg Road, Schaumburg

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Reviews about GNC

• Don Martin
  ★ ☆ ☆ ☆ ☆
  I walked in to the store and inquired from the attendant for vitamins.
  I mentioned that I'm undergoing surgery next week and I was looking for something that would help my body to recover, and feel better during the healing process. She suggested a product that seemed to be ok, so I paid for the (expensive) stuff and went out the door.
  Just to find out that the product she sold me had a warning in very fine print that says; do not use this product for two weeks prior to surgery And according to what she said the membership (that I never use) was gonna be free.
  (not true she charged me for it)
  To get the money refunded back into my bank account was not an easy task; first, she tried to convince me that the warning printed on the box is just not true, that it was ok for me to consume the product just don't do it on the day of your surgery.
  So, I decided to obey the warning and said I just wanted to return the product and get the money refunded. She asked if I wanted to come back the next day so that their manager could explain the whole thing to me?
  Again I said no thank you refund me the money.
  Then a series of questions followed and I had to prove with a government ID that I was the owner of the debit card receiving the credit.
  Then, she called the manager regarding a "failure in the system" and she got instructions on what to do, and when finally I was going to get a refund, I noticed it was short $15, then I had to ask the reason why I was not getting a full refund and she said she was not going to be able to refund the membership charge.
  Then, not happy I said ok give me the product, I'll come back tomorrow perhaps your manager can help me regarding this transaction.
  That's when she said, okay I'll give you a full refund and we had to start all over again with those questions and proof of ID
  What a moment.

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