PGA TOUR Superstore - 1319 East Golf Road, Schaumburg

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Reviews about PGA TOUR Superstore

• doyree h
  ★ ☆ ☆ ☆ ☆
  I had an issue with one of my Titleist clubs. (btw, been using Titleist for years and fan of Titleist. I currently own 915D3, 915FD, and 915HD all with matching Rogue black shafts and love them!)
  
  Before going to this store, I called Titleist and the Titleist rep told me that the issue would be either repaired or replaced under warranty.
  However, I was told that I had to go to an authorized Titleist retailer and have them call in Titleist directly. This was to verify that I wasn’t making up some bogus excuses.
  
  So I went to this store and explained the situation after work (around 5:20pm). The store told me that Titleist already closed at 4pm because they were in PA and I would need to come back in following day before 4pm if I wished them to call Titleist.
  
  I left the store but on my way back home, I vaguely remembered hearing from the Titleist rep that they were in west coast. So I called Titleist and surely enough, they were still opened but it was too late for me to go back to this store before Titleist really closed.
  
  I returned to this store the following day during my lunch break. I explained the situation again and the first response I got from the store was that Titleist was going to charge me no matter what and it would be better off and cheaper to have my club repaired at their store and save on the ship out cost as well.
  
  I wasn't happy with their service the day before and I didn't like the attitude of the store. So I refused then the store asked me if I remembered the name of the Titleist rep that I had spoken to.
  
  I told the store that I didn’t get the name of the rep but asked them to just call Titleist and find out whatever they had to say.
  
  Even if Titleist had said something differently, I was willing to pay extra and go through Titleist than to leave my club at this store.
  
  The store refused to call and told me that I shouldn’t expect the store to drop whatever they were doing to call Titleist for their customer whenever they walked in for such warranty issue.
  
  Instead, they would collect all the issues from the day then call all the manufacturers all at once in the following morning.
  
  This made sense but if this was their process, then why wasn’t I told this when I was here the day before?
  
  I wanted no more of their non-sense so I told the store to call Titleist when they had the chance and ship out my club and I left the store after paying the shipping cost.
  I also asked the store to call me after they called Titleist and notify me of the repair cost from Titleist if the issue wasn't going to be covered under warranty.
  
  I never got the call back from the store and weeks went by.
  After a month later, I called the store myself to check the status.
  
  The store told me that they just had received the package from Titleist and my club was ready for a pick up.
  
  WOW what a coincidence!!!
  
  AND Titleist DID cover it under warranty!
  
  During this incident, I was looking to get a new golf bag and a new SC putter. So far, I bought a brand new ’17 Titleist mini staff bag but it wasn’t from this store. And likely, I wouldn’t get the SC putter from this store either.

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